Refund policy

Refund Policy

At Store2Door, we take care in shopping, packing, and preparing your order for delivery.

If something is not right, please contact us within 24 hours of receiving your parcel.

If your order arrives damaged or incorrect:

• Contact us within 24 hours
• Keep all packaging
• Provide clear photos of the item, packaging, and courier label

We will assess the issue and work toward an appropriate resolution, including replacement or refund where applicable.

Due to food safety regulations, chilled and perishable items are final sale unless an error has occurred on our end.

Orders may be changed or cancelled before shopping begins.

Once shopping, packing, or dispatch has commenced, changes and cancellations are not possible.

Approved refunds are issued via the original payment method.

Please allow 5-10 business days after approval for processing.